AI Solutions · SaaS & Developer Infrastructure
Human-in-the-loop multi-agent triage system that classifies, routes, and drafts responses for complex technical incidents with verifiable source citations.
Technical support volume had grown 400% year-over-year. Generic AI chatbots produced hallucinations and lacked verifiable code context, leading to customer frustration.
Designed for a high-growth developer platform, OmniStream couples domain-specific AI models with rigorous human review gates. Customer tickets are categorized with confidence scores, relevant codebase documents are embedded dynamically, and staff can review or adjust suggested resolutions with one click.